Shipping & Return Policy

WHI Shipping & Return Policy

Last updated: April 21, 2021

Your purchase from the World Hope International Store validates the agreements that ALL CUSTOMERS agree with the Shipping and Return Policies and Procedures of order fulfillment as described.

These Policies shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Shipping Policy

Orders usually take 3–7 days to fulfill*, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Your purchase from the World Hope International Store validates the following shipping agreement:

  • Customers agree that they have provided the correct and secure mailing address.
  • Customers agree not to hold World Hope International Store responsible for packages that been damaged or lost by shipping carriers.
  • Customers agree that the World Hope International Store is not responsible for any packages that are stolen from the customer’s provided address.
  • If your package is lost/stolen in transit (very rare, though it does happen),  the customer agrees that the World Hope International Store will not be held responsible if the tracking information says the package was “delivered,” which indicates shipping carriers have successfully delivered the package to the provided address.
  • Customers agree that you are solely responsible for following your own State’s/Country regulations regarding the products you purchase.
  • Customers outside the United States are responsible for paying any import taxes owed.

Please refer to the Order & Delivery for additional information.

*DUE TO COVID-19: Order fulfillment times for all products may take longer than usual and may continue to increase until things get back to normal. There have been delays in supply chains, including distributors and shipping carriers as the entire industry continues to grapple with challenges.

Return Policy

Prior to making any returns, Customers agree and must email us at shop@worldhope.org so we can help, advise, and authorize any issues such as misprinted/damaged/defective items. World Hope International will work with customers and Printful to help and advise customers in the best way we can.

  • For help with returns, refunds, and other claims, please contact us at shop@worldhope.org within 30 days of shipping or the estimated delivery date.
  • For help with exchanges or refund of mislabeled items, please contact us at shop@worldhope.org within 7 days of delivery.

Refunds: Currently, World Hope International does not offer refunds for buyer’s remorse.

Refunds are only offered to customers who receive wrong/damaged/defective items. If any of these apply, please contact us with photos of the wrong/damaged/defective items within 30 days of delivery.

Returns & Exchanges: Currently, World Hope International only offer returns and exchanges if there is something wrong with your order.

Exchanges are only offered to customers who received items that have been mislabeled. If this applies to your order, please contact us with the order number and photos of the mislabeled items within 7 days of delivery.

Returns are only offered to customers who receive wrong/damaged/defective items. If this applies to your order, please contact us within 30 days of the delivery with your order number and item(s) photo.

Due to health and/or hygiene reasons, returns will not be accepted if:

  • Sealed goods, such as but not limited to face masks.
  • Sealed goods that have been unsealed after delivery, such as but not limited to face masks.
  • Items that the Printful facilities consider unsuitable for returns.

Customers hereby agree that any returned orders with face masks and/or items considered to be unsuitable for return by the Printful facilities due to health and hygiene reasons will not be available for reshipping and will be disposed of.

Making Returns – Prior to returning any product please contact us at shop@worldhope.org  so we can help and advise you on the best way to return. The return address is set by default to one of the Printful facilities. When the Printful facility receives a returned shipment, an automated email notification will be sent to you.

Making Claims: Any claims for wrong/misprinted/damaged/defective items must be submitted within 30 days of the delivered product(s). For packages lost in transit, all claims must be submitted no later than 30 days of the estimated delivery date.

Claims deemed to be an error on our part will be covered at our expense.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to one of the Printful facilities. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Items – Shipments that go unclaimed are returned to one of the Printful facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). After 30 days the Printful Facility will donate unclaimed returns.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.

Please refer to the Refunds & Returns for additional information.

Additional Information

Order & Delivery

Order and Order Fulfillment

World Hope International uses Printful to create and sell products, and fulfill customer’s orders.

Printful works with print-on-demand drop shippers. They have fulfillment locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Order fulfillment time

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days
Order fulfillment time [Covid-19]

Printful’s fulfillment times for all products (e.g. t-shirts/phone cases/etc.) may be longer than usual and may continue to increase until things get back to normal. There have been delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Please refer to Printful’s fulfillment updates for updates on products, mockups, fulfillment, and services.

Tracking your order

You’ll receive a tracking link to the email provided of when your order ships out. If you have any questions about tracking or shipment, drop us a line at shop@worldhope.org.

Customs and Tax Fees

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

What to do if you haven't received your order when you should have

Before getting in touch with us, please help us out by doing the following:

  • Stop by your neighbors in case the courier left the package with them
  • Ask your local post office if they have your package
  • Double-check your shipping confirmation email for any mistakes in the delivery address

If the shipping address was correct, and the package wasn’t left at your local post office or at your neighbor’s, get in touch with us at shop@worldhope.org with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

What to do if you received a wrong/damaged product

We’re so sorry if the product you ordered arrived damaged!

To help us resolve this for you quickly, please email us at shop@worldhope.org within 30 days of receipt with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Refunds & Returns

Refund Information

World Hope International currently does not offers refunds.

Refunds are only offered to customers that receive the wrong and/or damaged items.

If any of these apply to your order, please contact us at shop@worldhope.org with photos of wrong/damaged item(s) and order number and we’ll sort that out for you.

Refund claims must be submitted to World Hope International within 30 days of your order delivery.

Return Information

World Hope International currently doesn’t offer returns and exchanges.

Returns and Exchanges are only offered to customers if there’s something wrong with your order such as wrong/damaged items.

If any of these apply to your order, please contact us at shop@worldhope.org with photos of wrong/damaged item(s) and order number and we’ll sort that out for you.

Return and Exchange claims must be submitted to World Hope International within 30 days of your order delivery.

Printful facilities will not accept returns and exchanges of:

  • Sealed goods that were unsealed after delivery, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
  • Sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Printful reserves rights to refuse returns and exchanges at its sole discretion of items that their facilities consider to be unsuitable for return due to health protection or hygiene reasons. 

Return/Refund Claims Information

Customers must contact World Hope International at shop@worldhope.org before making any returns, exchanges, refunds, or claims. We will work with you to sort out and advise you with your claims with Printful.

Any claims for misprinted/damaged/defective items must be submitted to us within 30 days of the product received.

Any claims for mislabeled items must be submitted to us within 7 days of the product received.

For packages lost in transit, all claims must be submitted to us no later than 30 days of the estimated delivery dates.

Any claims deemed to be an error on our or Printful’s part are covered at our or Printful’s expense.

Exchange Information

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at shop@worldhope.org within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

What to do if you accidentally provided the wrong address

If you provided an address that is incorrect or considered to be insufficiency by the courier, your shipment will be returned to one of the Printful facilities. You will be liable for reshipment costs once we have confirmed and updated the address with you (if and as applicable).

Please contact us at shop@worldhope.org so we can help correct and confirm your address.

Unclaimed Orders

Shipments that go unclaimed are returned to one of the Printful facilities. You will be liable for the cost of a reshipment to yourself (if and as applicable).

After 4 weeks, any unclaimed shipments and/or returns to the Printful facility will donate to a charity of their choice.

Where should return items be sent to

Prior to returning your order please contact us at shop@worldhope.org so we can help and advise you on the best way to return.

The return address is set by default to the Printful facility. When the Printful facility receives a returned shipment, an automated email notification will be sent to you.